Return Policy

Has your parcel suffered a delivery incident?

At Swiss Medical Cannabis S.A., we use the most suitable services to ensure that your packages arrive quickly and safely. All our parcels are shipped with tracked delivery, so you can follow the progress online.

Once the order has been dispatched by Suisse Médical Cannabis SA, it is the customer's responsibility to contact the carrier directly to track the delivery, using the tracking number provided by Suisse Médical Cannabis SA on each customer account.

However, it can happen that a parcel suffers an incident during transit: theft, loss by the postal services.

The company Suisse Medical Cannabis SA is not responsible for any orders for which the delivery details have been incorrectly entered by the customer when placing an order. In this case, any change of contact details must be updated within 24 hours of the order being placed.

How do I report a delivery incident?
Please first contact our Customer Service department by e-mail at contact@smc-laboratories.ch for customers in Switzerland and contact@swissmedicalcannabis.fr for customers in Europe, to inform us of the non-receipt of your parcel.
Only with the agreement of our team will an item be returned to you.
You must inform us as soon as possible after the non-receipt of your item.

Referral
If the incident is approved by our team, a referral will be sent to you.
To find out about the status of your referral request, please contact us by e-mail via contact@smc-laboratories.ch or via contact@swissmedicalcannabis.fr for customers in Europe.

Has your item been delivered damaged?

If you have received a damaged item, we will be happy to send you a replacement. You must notify us within 7 days of receipt.

Return conditions
All items must be returned in their original, unopened, unused packaging. Please enclose your invoice or proof of purchase with your package .

How do I return your item?
Please contact our Customer Service team first by e-mail at contact@smc-laboratories.ch, to inform us of any damage (with photos).
Items can only be returned with the agreement of our team.
You must inform us within 7 days of receiving the item you wish to return.
After agreement, you must send it back to us as soon as possible.

Return address Switzerland
Swiss Médical Cannabis S.A. C/O Swiss Finance SA
Route de Divonne 3
Nyon, Waadt, 1260 Switzerland

Return address Europe
CBD France Groupe
155 Avenue d'Eysines
33110 Le Bouscat Switzerland

Replacement
Once you have returned the item to us, we will inspect it to ensure that it meets the above conditions. If it is approved during the inspection, an exchange will be made.
Return shipping costs paid by the customer are non-refundable.
For the status of your replacement request, please contact us by e-mail at contact@smc-laboratories.ch.

Has your parcel suffered a delivery incident?

At Swiss Medical Cannabis S.A., we use the most suitable services to ensure that your packages arrive quickly and safely. All our parcels are shipped with tracked delivery, so you can follow the progress online.

Once the order has been dispatched by Suisse Médical Cannabis SA, it is the customer's responsibility to contact the carrier directly to track the delivery, using the tracking number provided by Suisse Médical Cannabis SA on each customer account.

The company Suisse Medical Cannabis SA is exempt from liability for any shipment of order for which the delivery details would have been incorrectly informed by the customer, when taking the order. In this case, any change of address must be updated within 48 hours after the order.

How do I report a delivery incident?
Please first contact our Customer Service team by e-mail at wholesale@smc-laboratories.ch, to inform us of the non-receipt of your parcel.
Only with the agreement of our team will an item be returned to you.
You must inform us as soon as possible after the non-receipt of your item.

Referral
If the incident is approved by our team, a referral will be sent to you.
To find out the status of your referral request, please contact us by e-mail at wholesale@smc-laboratories.ch.

Has your item been delivered damaged?

If you have received a damaged item, we will be happy to send you a replacement. You must notify us within 7 days of receipt.

Return conditions
All items must be returned in their original, unopened, unused packaging. Please enclose your invoice or proof of purchase with your package .

How do I return your item?
Please contact our Customer Service team first by e-mail at wholesale@smc-laboratories.ch, to inform us of any damage (with photos).
Items can only be returned with the agreement of our team.
You must inform us within 7 days of receiving the item you wish to return.
After agreement, you must send it back to us as soon as possible.

Return address
Swiss Médical Cannabis S.A. C/O Swiss Finance SA
Route de Divonne 3
Nyon, Waadt, 1260 Switzerland

Replacement
Once you have returned the item to us, we will inspect it to ensure that it meets the above conditions. If it is approved during the inspection, an exchange will be made.
Return shipping costs paid by the customer are non-refundable.
For the status of your replacement request, please contact us by e-mail at wholesale@smc-laboratories.ch.